No one ever really teaches us how to have those tricky conversations. As a result, we often end up floundering our way through them in the hope that we convey our message accurately.
It is important that the person receiving the information is given respect and clarity, which requires a heightened skill level from the person delivering the message.
What you'll cover:
- Reflect on your level of comfort in having critical conversations.
- Understand the four levels of critical conversations for differing situations.
- Learn base phrases that can be used for each level of conversation.
- Learn how to respond to different reactions.
1-Day Online | 9am - 3pm
23 February 2023
*Minimum class numbers apply